Every SHADESWECARE garment is tailored from certified 100% Pure 60 Lea European linen and inspected by master artisans. If your selection is not the perfect fit, we provide a seamless 7-day return and exchange experience.
Initiate a return or size exchange within 7 days of doorstep delivery.
Complimentary reverse doorstep pickup scheduled directly from your address.
Credited directly to your source account or bank within 5–7 business days.
Instant WhatsApp & Email support. No complicated forms or endless bots.
To maintain the pure luxury standards of our natural linen ateliers, please ensure items meet the criteria below.
Designed to be completely friction-free. Here is how your return or exchange is handled from start to finish.
Connect with us via WhatsApp at +91 82388 86847 or email shadeswecare@gmail.com with your Order ID and preferred resolution (Exchange or Refund).
Our client care specialists review your request within 24 business hours and immediately generate a reverse pickup authorization with our logistics partner.
Our courier arrives at your address to safely collect the packaged garment. You will receive a tracking link via SMS to monitor the reverse transit in real time.
Upon receipt and quality check at our Surat atelier, your replacement shirt is dispatched immediately or your full refund is credited back to your bank within 5–7 days.
A clear breakdown of our return, replacement, and exchange terms across all product lines.
| Atelier Collection | Return Window | Eligible Options | Prerequisites |
|---|---|---|---|
| Pure 60 Lea Linen Shirts | 7 Days from Delivery | Refund & Free Exchange | Unworn, unwashed, brand tags & buttons intact. |
| Artisan Perfumes (Flora Garden & Fragrance Drops) | Final Sale | No Return / No Exchange | Personal care hygiene & liquid cosmetics safety. All perfume sales are strictly final. |
| Bespoke / Monogrammed Pieces | Non-Returnable | Custom Crafted | Tailored exclusively to individual client measurements. |
| Transit Flawed / Defective Items | 48 Hours Priority | 100% Free Replacement | Photo or unboxing proof shared with concierge. |
We initiate your refund immediately once the garment passes our atelier quality check.
Directly credited back to the original source bank, credit card, debit card, or UPI VPA used during checkout.
Transferred via secure NEFT, IMPS, or UPI payout directly to your verified bank account upon sharing your details.
Receive a private digital privilege voucher instantly with zero deductions, valid for 12 months on any future collection drop.
Every order is triple-checked before sealing. However, in the rare event of transit damage or wrong sizing dispatched, please alert our concierge within 48 hours of delivery. We arrange an immediate zero-cost priority pickup and dispatch a brand-new pristine garment or execute an instant full refund.
REPORT TO CONCIERGE →Everything you need to know about our atelier guarantees and return procedures.
Our atelier concierge team in Surat is at your disposal to guide you through size selection, styling tips, or any return inquiries.
100% natural European organic flax with zero polyester.
All over India with no minimum amount required.
Hassle-free size exchange and doorstep reverse pickup.
Pay securely at your doorstep across all PIN codes in India.